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BSB42015 Certificate IV in Leadership and Management

A must-have qualification for all aspiring leaders

This qualification develops the skills to lead small teams and supervise business/operational units. Our qualification is targeted at people working in the seniors and community services sectors.

Frontline Managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Course Description

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others.

They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Entry Requirements

There are no entry requirements or pre-requisites for this course.

Course Delivery/Duration

The course will be delivered over a 12 month period including:

  • Five x 1 day face to face trainer led workshops alternating with;
  • Six x 2 hour webinars/teleconferences
  • Trainer supported, self directed learning activities
  • Web resources
  • Workplace based learning activities


Students will be provided with:

  • Textbook
  • Student guides
  • Online learning portal access

Due to the blended delivery approach, students are required to have access to a computer and have basic computer skills. Please feel free to talk to us about flexible delivery options.

Course Structure

Core Units

BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBMGT402 Implement operational plan

Elective Units

BSBFIA402 Report on financial activity
BSBMGT403 Implement continuous improvement
BSBRSK401 Identify risk and apply risk management process
BSBADM409 Coordinate business resources
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBLED401 Develop teams and individuals
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements


Please note: electives may change depending on a particular organisational need. This selection of electives represents a job that encompasses customer service/organisational learning.

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